Refund policy

Last updated 22 September 2026

We want Roughcut to be clearly worth it. If it isn't, here's how refunds work.

First payment

If Roughcut isn't for you, email us within 7 days of your first payment. If you've used fewer than 5 credits from that purchase, we'll refund it in full, no questions needed.

Renewals

Renewals aren't refunded, but you can cancel before your next billing date and you won't be charged again. Credits you already have stay usable until the end of the period you've paid for.

If something went wrong

If you were charged by mistake, charged twice, or a video failed because of a problem on our side, contact us and we'll make it right. Credits for videos that fail are returned automatically.

How to ask

Email support@rough-cut.in from the address you paid with. Refunds are issued by Dodo Payments, our merchant of record, back to your original payment method, and usually arrive within 5–10 business days.

Cancelling

You can cancel anytime from the customer portal link in your receipt email, or by contacting us.